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At NOO, you have 14 days from receipt of your order to register and return your return (postmark as proof). Beyond this deadline, we will unfortunately not be able to accept your return.

So please, be on time!

How to make a return? 🧐
From France : First, just register your return online 👉 here. Then stick the Colissimo label that will be provided to you on the package (making sure to remove the original label). Don't forget to also slip the return slip with the barcode that will be sent to you inside your package.

No worries: returns are free from mainland France if they are returned within 14 days of receipt of your order (postmark taken as proof). Beyond this deadline, we will unfortunately not be able to accept your return. All clear?

From the European Union:
First, register your return online 👉 here Be careful! You have 14 days from receipt of your order (postmark as proof) to return your part. Sending the return package is at your expense and for maximum security, opt for delivery by tracked mail (Excluding Private Parcel, because the packages do not reach our warehouse) . The address to indicate on the return slip 👇

BURLAT
NOO Returns
910 rue de Cantaranne
12850 ONET LE CHATEAU
FRANCE

Don't forget to include the return coupon in the package. It will allow connection to your account when it arrives at our warehouse. And of course, keep the tracking number of your return package 😉

From international (Outside the European Union) :
First, register your return online 👉 here You have 14 days from receipt of your order (postmark as proof) to return your part.

PLEASE NOTE: customs fees are your responsibility. If you do not pay customs fees, your package will be returned to you because we cannot cover these costs upon receipt.

Your return package must be addressed to:

BURLAT
NOO Returns
910 rue de Cantaranne
12850 ONET LE CHATEAU
FRANCE

Make sure to keep the tracking number of your return package ;)

Can I return my part to the store? 🏡
Yes, of course, you have 14 days to return a part purchased in store or on the site. The Team will take care of your return.

Where to go to return?

In our points of sale: La Casa noo du Marais at 128 rue Vieille du Temple 75003 Paris and at Casa noo de St Germain at 68 rue Bonaparte 75006 Paris.

🚨WARNING: If you made your NOO purchase at Galeries Lafayette (site or corner), unfortunately we will not be able to accept it in store or on the NOO🙅‍♀️ website… You will only be able to return your piece to Galeries Lafayette.

Can I return items from 2 different orders in 1 return? 🙏
Of course ! As long as the 14-day deadline is respected for all orders to be returned, you can use the same package to return parts from 2 different orders to us. It’s eco-friendly, we can only say yes!

Beyond this deadline, we will unfortunately not be able to accept your return. Remember to register your two return requests on the site and enter the two correct returns even if you only make one package.

🚨 Be careful! If you live in mainland France and you wish to return items from a single order to us in several installments within 14 days, only the first return will be free. And yes, we think about the planet! 🌍

Can I modify my return? 🤔
After thinking about it, do you want to keep a part that you have already recorded in your return request? No worries! Send us an email to hello@noounderwear.fr to let us know.

On the contrary, if you subsequently wish to add an item to your return request, it is not possible to modify the return directly online. But a quick email to hello@noounderwear.fr to warn us and everything is good!

What are the return conditions? 📜
Good question! As you know, returns must be returned within 14 days from the date your order is received (postmarked).

Of course, the products must return to us clean, folded and packaged. They must not have been worn, damaged, soiled or washed. For hygiene reasons, try on your lingerie and swimwear while keeping your personal underwear on.

Please note if a part returns to us stained, defective or without a label, you will be refunded with a possible deduction depending on the anomaly observed.

We will reimburse you for delivery costs for any order placed in mainland France if the return has been delivered to the Post Office within 14 days from the date of receipt of your package. Please note, delivery costs are only refunded if you return your entire order (bag included).

Exchange policy 🤝
At NOO, we do not offer standard exchanges given our limited stocks. The Team will respond to advise you on sizes on LiveChat or at serviceclient@noounderwear.fr.

If you want a size other than the one ordered, reorder directly on the site and send us an email at hello@noounderwear.fr : we will reimburse you for shipping costs (based on your original order) 😉.

Beware! Our exchange and shipping refund policy is only applicable for two orders only (one initial order and one exchange order).

Where is my return request? 👀
🇫🇷 Track my return package from France

Do not worry ! You can follow the delivery of your return package using the tracking number noted on the carrier label communicated to you (received by email or available on http://inverse-echange.noo-paris.com/fr ).

🌍 Track my return package from international

When making a return from internationally, we recommend that you opt for tracked delivery. And presto, you have a tracking number which allows you to follow your package directly on the carrier's website.

If you encounter a problem with the shipping of your return package, contact the carrier you selected as soon as possible, providing your tracking number. All right?