ARTICLE 1 – FIELDS OF APPLICATION
Any sale contracted electronically with our company on the site www.noo-paris.fr is subject to these general conditions of sale. For any additional information, the customer can contact the Customer Relations Department at this email address: hello@noounderwear.fr
The site www.noo-paris.fr is reserved for consumers. The purchase of product(s) by a professional for resale is prohibited.
ARTICLE 2 – IDENTIFICATION OF THE AUTHOR OF THE OFFER
SAS with capital of 38,174.40 euros Company “NOO” SIRET 801 647 793 Address: 21 Place de la République, 75003 PARIS
Tel: 09 86 23 00 95
ARTICLE 3 – CONSUMER INFORMATION
In accordance with articles L 111-1 and L 113-3 of the Consumer Code, the essential characteristics and prices of our products sold electronically are available on the website www.noo-paris.fr
In addition, the customer receives the information provided for in articles L 121-18 and L 121-19 of the Consumer Code, before and after the conclusion of the sale and in particular by these general conditions of sale of which he declares to have read before validation of his order and to which he has access from the site www.noo-paris.fr
The photos of the items for sale on the site www.noo-paris.fr have no contractual value and are likely to vary slightly from the items themselves.
ARTICLE 4 – PRICE AND CONDITIONS OF VALIDITY
The prices of products sold on the site www.noo-paris.fr are indicated by item and reference and are inclusive of all taxes (TTC) excluding delivery costs. At the time of validation of the order, the price to be paid by the customer means the all-inclusive price, i.e. the sum of the price including tax of the items which make up the order increased by delivery costs. The telecommunications costs inherent in access to the site remain the responsibility of the customer.
The conditions of validity of our product and price offers are determined by updating the site when our collections or promotions are released and remain applicable as long as they remain accessible by us.
The products on sale on the site www.noo-paris.fr are available while stocks last. If one or more ordered items are no longer available, the customer will be informed by e-mail as soon as possible. The customer will then have the choice between keeping the remainder of their order or canceling it entirely. If the customer's bank card has been debited, reimbursement of the amount concerned will be made by credit to the bank account corresponding to the bank card used for payment at the latest within 30 days.
Sale prices are valid on a selection of items listed on the e-boutique, while stocks last. The offer is valid in France only on the e-boutique www.noo-paris.fr
Did you place an order outside of a promotional period, or during the first/second sales markdown and your item is now further discounted? Unfortunately, this is gambling and we will not be able to refund you the price difference.
ARTICLE 5 – STEPS IN CONCLUSION OF THE SALE
1- Add the items to your cart.
2- Fill out the order form.
3- Check the elements of your order, identify and correct any errors made during entry.
4- Validate the order, the total price and the all-inclusive price, by clicking on “Pay my order”, which implies acceptance of NOO’s General Conditions of Sale.
5- Follow the instructions from the electronic payment server of our partner Banque Populaire to pay for your NOO order. Your bank account is debited for the all-inclusive price including the total price of the items shipped and the delivery costs.
6- You receive electronically an acknowledgment of receipt serving as confirmation of your order.
7- You receive your package at the delivery address you indicated when ordering.
When establishing the account opening form, communicating his personal data, his bank card number and the confidential data relating thereto and validating the order, the customer undertakes to respect the these contractual conditions in application of article 1316-1 of the civil code.
NOO may refuse to honor any order that is abnormal or abusive.
ARTICLE 6 – SECURE PAYMENT
Payment for customer purchases is made by payment card or PayPal account.
Concerning a payment by credit card (CB, Visa or Mastercard), BNP Paribas is the only one, through its secure space, to have knowledge of the customer's banking information. This information is not transmitted in any way on the site www.noo-paris.fr
Paypal allows you to pay online without disclosing your financial information during the transaction.
In accordance with the provisions of Article L 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. By providing his bank card number and the above-mentioned information, the customer authorizes the company NOO to debit his credit card for the total amount including tax of his order (delivery costs included).
To this end, the customer confirms that he is the holder of the bank card to be debited and that the name appearing on this bank card to be debited is indeed his own then communicates in a secure environment on the site of our payment partner Banque Populaire, the sixteen-digit number and the expiration date, appearing on the front of their bank card, as well as, where applicable, the numbers of the visual cryptogram appearing on the back of their bank card.
In order to provide additional security to online payment by credit card, this payment will benefit from the 3D secure program.
The purpose of this program is to combat fraud by asking Internet users who wish to make a payment on the Internet to identify themselves when paying by credit card on the online merchant's website.
During the transaction, the bank card holder is directed to a page of their bank and enters data that it can verify.
This security is materialized by the presence of the “Verified by VISA” or “MasterCard SecureCode” logos.
ARTICLE 7 – SHIPPING AND DELIVERY
For any order placed on www.noo-paris.fr , we undertake to prepare your order within 48 to 72 working hours and a maximum of 4 working days during busy periods (Christmas, sales, etc.).
When entering their order, the customer must choose the delivery method offered on the e-boutique site and the delivery location:
– Colissimo and Chronopost for delivery in mainland France, Corsica and Belgium
– Colissimo international for delivery abroad
If you reside in a country that is not a member of the European Union or in the French overseas territories, customs fees may be applied upon receipt of your order: they will be your responsibility. Their amount and the conditions of their application are not within our control and are directly determined by the regulations in force in the country.
Also, to find out more, do not hesitate to contact customs services directly.
In the event of absence during a Colissimo delivery to the address indicated by the customer, the package is left in the customer's mailbox. If this is not possible, a delivery notice is normally left by the carrier: the customer can then collect their package from the post office provided with an identity document within 10 days following the date of deposit of this notice. After this period, the package will be returned to the company NOO, which will reimburse the order within 10 working days following receipt of the returned package.
The customer can follow the progress of processing their order in the “My order” tab, then “Track my order”. If the order has been sent, NOO will provide a parcel tracking number to the customer, who will then be able to follow its delivery by visiting the websites made available by Colissimo: https://www.laposte.fr/outil/ Track your shipments
Each delivery is deemed to have been made as soon as the product is made available to the customer by the carrier, evidenced by the delivery tracking offered on the Colissimo websites mentioned above.
If 5 working days after dispatch of the package, the customer has not received any news of his order, he must contact the post office closest to the place of delivery. If neither the Post Office nor the delivery tracking system offered on the Colissimo websites and mentioned above say they have any trace of this package, the customer must then contact the NOO company through the Relationship Service NOO customer who will then open an investigation with the Post Office services. The final response times from La Poste vary from one to four weeks from the time the file is taken into account by the services of the company NOO. – If the package is found, it is sent to the customer: the reception procedure then follows its normal course (deposit of the package or delivery notice) – If the package is declared lost (the final response is often formulated within the maximum time limit, i.e. three weeks), NOO then notifies the Customer and immediately reimburses the package (products and shipping costs)
In the event of non-delivery due to an incorrect address provided by the customer, or any other cause (absence of name on the mailbox, lack of information, etc.) the package will be returned to the NOO Company by the carrier , and the order will be refunded upon receipt.
The following are considered in particular as cases of force majeure relieving the company NOO of its obligation to deliver: war, riot, fire, flood, strikes, accidents, inability to be supplied, etc.
In any case, delivery of our products on time can only occur if our buyers are up to date with their obligations to us.
It is the customer's responsibility to check shipments upon arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears obvious traces of damage. deterioration. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within 3 working days, not including public holidays, following delivery of the products, a copy will be immediately sent to the company NOO. Failure to file a complaint within said time limits will extinguish any action against the carrier in accordance with the provisions of Article L 133-3 of the Commercial Code.
The customer must ensure that the items delivered to him correspond to his order. In the event that the items delivered do not conform in nature or quality to the specifications indicated in the delivery note, the customer must inform the NOO Customer Relations Department by email: hello@noounderwear.fr and return the items at the address and under the conditions provided for in article 8.
ARTICLE 8 – RETURN POLICY
In accordance with articles L 121-20 et seq. of the Consumer Code, the customer benefits from a reflection period of fourteen clear days from delivery to reconsider his decision and return the item ordered without having to provide reasons. nor to pay penalties.
Return costs are our responsibility only in mainland France.
From international and overseas territories, return costs remain the responsibility of the customer.
For a return outside the European Union, you will have to pay customs fees before sending it by tracked mail (shipping using Incoterm DDP), otherwise your package may be returned to you, because we cannot cover these costs at reception.
Beyond this period of 14 days, postmarked as proof, your return cannot be accepted.
When several items ordered on the site www.noo-paris.fr have been shipped at once (by single package) and the customer decides to return the items which are not suitable in a single return shipment, the return costs will be incurred by him. will be offered. In the event that the customer decides to make several shipments, the return costs from the 2nd shipment will be the responsibility of the customer.
In all cases, the items must be returned in their original packaging, complete, labeled, new, unworn, unwashed and accompanied by the return slip (provided on request by connecting to our returns portal here: http:/ /return-echange.noo-paris.com/fr ) carefully completed, to the following address:
BURLAT
NOO Returns
910 rue de Cantaranne
12850 ONET LE CHATEAU
FRANCE
Returned items which do not meet the conditions listed above (return in their original packaging, neatly folded, complete, labeled, new, unworn, unwashed) or which are rolled into a ball, damaged, damaged, deteriorated or soiled by the customer will not be refunded.
When returning shoes or accessories, the products must be returned labeled, new, unworn and in their original packaging (intact, clean, untorn box). The pouch must also be returned.
Return risks are always the responsibility of the customer. The customer is therefore strongly encouraged to return the package by any means which provides proof of its sending and gives it a certain date (recommended with acknowledgment of receipt, colissimo tracking, etc.). Otherwise, NOO will not be able to process your return.
If the return is due to an error on our part (wrong item received or defective item), the NOO Company will cover your return costs. for this, we invite you to contact customer service by email at hello@noounderwear.fr
Once the goods are received, checked and accepted by our services, NOO will reimburse the customer the price of the returned products or issue them a credit note valid for 6 months on the site, at the latest within 10 working days* from receipt of the products. .
*Please note that during periods of private sales, sales or the day after a collection is put online, these deadlines can be extended up to 14 days.
If your item appears to have a defect upon receipt, we invite you to contact us without delay at hello@noounderwear.fr so that a solution can be considered together:
- A repair at our expense
- An exchange with the same part if the item is irreparable (subject to availability)
If you wish to exchange the size of a product, we advise you to reorder in the desired size, and to send an email to hello@noounderwear.fr to have the shipping costs of the second order reimbursed. (note: our order-exchange and shipping cost reimbursement policy is only applicable for 2 orders (an initial order and an order-exchange)
When an order has been placed with a discount voucher, the value of the voucher will be deducted from the refund amount in proportion to the number of items ordered.
When an order has been placed with a credit, returned products cannot be refunded. Only exchange or credit will be authorized.
For any other information, complaint or question relating to the conditions of mail order sales put in place by the company NOO, customers should send an email to the following address: hello@noounderwear.fr , recalling in both cases the reference and the date of the order.
You also have the option of returning your parts directly to the NOO store, within the specified time frame. In this case, the return is validated by a seller, who reimburses your order, via the initial payment channel.
As part of a gift for purchase and in the event of a total or partial refund of your order, the gift must also be returned. If the gift is not returned, we will not be able to refund your order.
ARTICLE 9 – GUARANTEE AND LIABILITY
Notwithstanding the specific warranty conditions given to the customer with the item delivered, the items sold on the site www.noo-paris.fr are subject to the warranty conditions provided for by law.
NOO cannot be held responsible for:
– in the event of failure to fulfill contractual obligations due to a fortuitous event or a case of force majeure;
– in the event of non-substantial differences between the photos, texts and illustrations of the articles on our site and the articles ordered.
ARTICLE 10 – CONFIDENTIALITY OF DATA
The NOO company manages an electronic file which lists certain personal data relating to its customers. When an order is placed on the site www.noo-paris.fr by any new customer, this database is enriched with information concerning them, which will subsequently make it possible to better meet their expectations and to facilitate the assistance services provided by the NOO Customer Relations Department.
This database has been declared, in accordance with the requirements of the law relating to data processing, files and freedoms of January 6, 1978, modified by the law of August 6, 2004.
In the event that the customer agrees to communicate individual personal data, he would then have the individual right of access, withdrawal and rectification provided for by law and may in this regard have information concerning him deleted which is not more relevant, by making a written request to the company NOO, send by email to the following address: hello@noounderwear.fr
Depending on the choices made when creating or consulting their accounts on the Internet, customers will be likely to choose whether they wish to receive offers from the NOO brand, and/or offers from external companies that are partners of NOO. If a customer no longer wishes to receive these offers, they can request this at any time by email to NOO customer service: contact@noounderwear.com
ARTICLE 11 – INTELLECTUAL PROPERTY RIGHTS
The “NOO” brand, the illustrations, logos and slogans, designs and models appearing on the site are and will remain the exclusive property of the NOO company. Any total or partial reproduction, without the express prior consent of the company NOO, is strictly prohibited in accordance with articles L 335-2 and L 335-3 of the intellectual property code and constitutes an infringement and an offense.
ARTICLE 12 – APPLICABLE LAW
These general conditions of sale and the commercial relationship between the company NOO and the customer are governed by French law. Any dispute relating to the commercial relationship between the company NOO and the customer will be subject to the jurisdiction of the French courts.
